Lashone Security terms of service

We provide trained, vetted, uniformed and supervised security personnel in the locations we agree with you, and related services as agreed in writing. As company policy, our personnel are unarmed. Where armed protection is needed, it can only come from the police and other lawful authorities.

We provide only services that the contracting Lashone entity is legally authorised and appropriately licensed to provide. Before deployment, we will identify the contracting entity and, where relevant, provide details of the licence or approval applicable to the agreed service. Any service requiring a separate permit or authorisation, such as drone surveillance, guard dogs or private investigations, will be provided only after that authorisation is obtained.

Before we deploy, we assess the site and agree a security plan with you, including posts, patrols, hours and reporting. Changes to the plan are agreed in writing.

The written service agreement and site plan will identify the posts, duties, hours, personnel, equipment, reporting lines, emergency contacts, escalation procedure, response limitations and any services expressly excluded. We will not represent that security services guarantee prevention of crime or complete protection.

• Give our personnel accurate information about the site, its risks and its routines.
• Provide safe shelter, water, toilet access and lighting at each post.
• Do not ask our personnel to carry out duties outside the agreed plan, or anything unlawful.
• Tell us promptly about any concern with our personnel.

We recruit, train, pay and supervise our personnel, and may rotate or replace them to keep the service running. If you are unhappy with a guard, tell us and we will review and, where appropriate, replace them.

Fees are set out in the service agreement and invoiced as agreed. Pay only into Lashone Security's official account, never to a guard or supervisor personally. We may suspend the service if invoices remain unpaid after written notice.

Our personnel record and report incidents to you and, where appropriate, to the police. We cooperate fully with lawful investigations.

We will notify the client promptly of any serious incident affecting the site or the agreed service, preserve relevant records where lawful, and provide a written incident report within the period stated in the service agreement. On termination, the parties will agree a safe handover and withdrawal plan.

Security services reduce risk but cannot remove it entirely. We are responsible for the proper performance of the agreed services by our personnel. The limits of our liability, and any insurance we hold, are set out in the service agreement. Nothing limits liability that the law does not allow to be limited.

Either party may end the service with the written notice set out in the agreement, or immediately for a serious breach.

We keep your security arrangements, movements and site information confidential, and handle personal data as set out in our Privacy policy.

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes may be brought before a court of competent jurisdiction, without affecting any right you have under Nigerian consumer law.