Lashone Laundry terms of service

When we receive your items, we record them on an order list or receipt. Please check it, keep it, and show it when you collect. Tell us about any stains, damage, valuable items or special instructions when you hand items over.

At handover, we will provide an itemised receipt recording, so far as reasonably practicable, the number and description of items, any visible pre-existing damage or stains, special instructions and any agreed declared value. Please review the receipt before leaving the items with us.

Please empty all pockets. We are not responsible for money, jewellery, documents or other items left in clothes, though we will return anything we find.

We tell you the price before we start. Pick-up and delivery is charged separately, depending on your location, and we confirm the exact charge before collection; express service may cost more. Pay only into Lashone's official account or at our centre, never to a rider or staff member personally.

We tell you when your order will be ready and when we will deliver it, depending on the items and the quantity, and we let you know promptly of any delay. Large orders, household items and special outfits can take longer; we will tell you when your order will be ready. Times are estimates and can be affected by power, weather or traffic.

We follow care labels and choose the right cleaning method for each fabric. Some items may shrink, fade, lose colour or show wear even when cleaned correctly, especially if they are old, have no care label, or are labelled wrongly by the maker. If an item looks too fragile to clean safely, we will tell you before we start.

We treat stains and odours with care, but some old or set-in stains cannot be removed without damaging the fabric. We do not guarantee that every stain will come out.

Please check your items when you receive them and tell us about any problem within 48 hours, before the item is worn or washed again. We will inspect it and, where the problem is our fault, clean it again free of charge.

If an item is lost or damaged through our fault, we will pay fair compensation based on the item's age and condition, up to ten times our cleaning charge for that item, unless we agreed a higher value in writing when you handed it over. Please tell us about valuable items in advance so we can agree how they are handled. Nothing limits liability that the law does not allow to be limited.

Any assessment of loss or damage will consider the item's age, condition, reasonable replacement or repair value and the circumstances of the loss. A stated compensation cap will not apply to the extent that its application would exclude liability that cannot lawfully be excluded, including liability arising from fraud or wilful misconduct. We will explain the evidence reasonably required and provide a written decision on a claim.

Please collect or accept delivery of your items within 30 days of the date they are ready. We will contact you using the details you gave us.

If items remain uncollected, we will make reasonable attempts to contact you using the details provided and issue a final written notice allowing at least 30 additional days for collection. We will not treat the items as abandoned or dispose of them except in accordance with applicable law. Any reasonable storage or disposal costs will be disclosed and supported.

Please be available, or arrange for someone to be available, at the agreed time and address. If we cannot complete a pick-up or delivery because no one is available, we may charge for another trip.

Offers such as "Wash 10 shirts, get 2 free" apply to laundering only, cannot be exchanged for cash, and may be changed or ended at any time. The terms of an offer are confirmed when you book.

If something is wrong, contact us at info@lashone.com or WhatsApp +44 7841 642708 with your order details. We aim to reply within 2 working days and to resolve complaints quickly and fairly. If you are not satisfied, you may contact the Federal Competition and Consumer Protection Commission.

We use your name, address and phone number only to provide the service, as set out in our Privacy policy.

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes may be brought before a court of competent jurisdiction, without affecting any right you have under Nigerian consumer law.